No hospital stay, however comfortable, can match the comfort of your own home. We at Nks Hospitals understand your desire to head home at the earliest possible. We factor in your eagerness to return to the comfort of your home against the need you may have to stay in the hospital for observation, treatment and/or a possible contingency. Rest & recuperation can be achieved at home, but in certain cases, it is important to have a sterile environment with constant observation for a few days. Before returning home you must also have a thorough understanding of the care that must be ensured at home and the subsequent visits you ought to undertake.
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Discuss the timing and viability of discharge. The doctor will help you understand the pros & cons (if any) and advice for discharge like
The doctor will also outline a post-discharge treatment plan including medication, investigations and visits to the hospital, if necessary.
Please collect the relevant documentation and medical records such as reports, bills, prescriptions, case-history etc, for future reference.
Settle your bills and payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.
Prior to discharge have a clear understanding of the diet plan that you ought to stick to & the activities that you can carry out at home
To support post-hospitalization, consider patient-friendly homes.
We offer an array of advanced treatments spanning diverse disciplines. From Gastroenterology, Hepatobiliary and Liver Diseases, Cardiac Sciences, and Neurosciences to Orthopaedics and Joint Replacements, Organ-specific Cancer Care, and Urology and nephrology. Our expertise also encompasses Minimal Access and Critical Care, Pulmonology, Trauma and Emergency Care, and a myriad of other specialized fields.
Planning in advance and being well-prepared for admission can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to: Plan the required stay in consultation with the doctors. Understand the procedures they ought to undergo while at the hospital. Be informed about the expected outcomes of the hospitalization Plan for the investigations, expenses & contingencies. Arrange for an emergency contact & caregiver Planning also involves, taking care of the insurance formalities, if any.
All the billing at NKS Hospitals is centrally administered by the Billing Department. The billing department works with the family, caregivers and/or the individual right from the pre-admission stage in ensuring that the billing can happen in a hassle-free and efficient manner. The team will take all possible measures to help the family understand the relevant costs and modes of payments, including insurance claims, to ensure there are no surprises eventually. The endeavour is to provide ailing individuals and/or family member convenience and comfort to concentrate on their well-being while leaving the financial paperwork for us.
The list of items to be brought for hospitalization at NKS Hospitals includes - a health insurance card, medical records (current & previous), investigation reports and consultation/prescriptions from the OPD. Additionally, patients are also encouraged to bring some of their personal items such as glasses, hearing aids etc., but are advised to refrain from bringing expensive jewellery, watches and other such valuables. We encourage you to come light and only with the most essential items to make your stay easy & hassle-free.
Hospitalization is a time for you to receive treatment, rest and recuperate. Patients often consider only the first part and overlook the remaining two. The treatment could be clinical, investigative and may involve a small procedure or major surgery (depending upon the case). The major part of the hospitalization stay will be allocated to the treatment part. However, a vital component of your hospital stay is also to be able to rest & recuperate. Allowing the body sufficient rest from everyday stress is vital to the treatment course.
At NKS Hospitals, we encourage you to bring along one caregiver who is available with you at all times. This could be a close relative or family member or a personal friend. We understand that your health is important to your friends and loved ones and they would have the desire to visit you to know of your well-being. We allow visitors at designated hours, in a manner that is not disturbing to the other patients. Visitors may not be allowed for highly critical cases and patients in intensive care.
The expected outcome of hospitalization can and should be discussed with your respective doctor prior to admission. Each patient could have a different threshold limit to be relieved from the hospital. It is important to note that the end of hospitalization is not the end of the treatment cycle. You may require subsequent visits, medication and consultation to complete the overall treatment and overcome your sickness. The end of hospitalization simply means that you no longer require constant monitoring and can rest at home or undertake daily activities.
A Patient Relations Cell is tasked with ensuring that all our in-patients have an extremely friendly and hassle-free patient experience while at NKS Hospitals. Our patients are provided with the best infrastructure, facilities and staff assistance to make their hospital stay pleasant. We hope to deliver the right treatment and value for patients and their family members. They can consult the Patient Cell for any queries or concerns, in case they are not adequately resolved by the nursing and/or clinical staff.
The patient relations cell at NKS Hospitals is at the second level of the escalation matrix. The primary responsibility of taking care of all patient and/or caregiver concerns rests with the immediate nursing or clinical staff. We are confident that our dedicated nursing staff is adequately trained for all your concerns. However, it is possible that you may wish to speak to our Patient Relations Cell to escalate certain unresolved issues. Please speak to our Patient Relations Staff for the resolution of your queries.
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